Privacy Policy

    1. Information Collection

      • We collect personal information, such as name, email, and payment details, during the checkout process.
      • Cookies are used to improve user experience.

    2. Use of Information

      • Data is used for processing orders, improving services, and marketing (with consent).
      • Information may be shared with Kashka House, the parent company, for operational purposes.
      • We do not sell or share your data with third parties without consent.

    3. Data Security

      • Measures are taken to safeguard your data, but no system is completely secure.

    4. User Rights

      • Users can request access, correction, or deletion of their data.

    5. Policy Updates

      • This policy may be updated periodically; changes will be posted on this page.

    Refund and Cancellation Policy

    1. Order Cancellations

    2. Refunds

      • Refunds are applicable for defective or incorrect items.
      • To request a refund, email us within 7 days of receiving your order.
      • Refunds will be processed to the original payment method within 14 business days.

    3. Non-Refundable Items

      • Customized or final sale items are not eligible for refunds.

    4. Return Shipping

      • Customers are responsible for return shipping unless the item was defective.

    Shipping and Delivery Policy

    1. Delivery Time

      • Orders are processed within 2-3 business days and delivered within 7-14 days depending on the location.

    2. Shipping Charges

      • Shipping rates vary based on the destination and order weight. Charges are displayed at checkout.

    3. International Shipping

      • We ship globally; customs duties and taxes are the buyer’s responsibility.

    4. Tracking

      • Customers receive a tracking link upon dispatch.

    5. Delays

      • Delays due to weather, customs, or unforeseen issues are beyond our control.

    6. Parent Company Information

      • Aalalibaas.com is managed by Kashka House, which oversees all shipping, delivery, and fulfillment operations.